Got questions? Fetch your answers right here!
FAQ
FAQ
Got questions? Fetch your answers right here!
TREATS AND SNACKS
Product Information
If you don't use preservatives, how do you prevent your treats from going bad?
Our treats are preserved naturally through air-drying. By carefully controlling temperature and humidity, we effectively remove moisture from the treats, inhibiting the growth of harmful bacteria and mold. This ensures that our treats maintain their freshness and nutritional integrity without the need for artificial preservatives, keeping your furry friend's health a top priority.
How do you achieve the colors without using dyes?
We're proud to say that our treats derive their vibrant colors from nature's own palette. Instead of relying on synthetic dyes, we harness the natural pigments found in wholesome ingredients like beets, spinach, and blueberries. These colorful additions not only make our treats visually appealing but also pack a nutritional punch, providing essential vitamins and minerals to support your pet's vitality and well-being.
What's the difference with normal milk and goats milk?
Goat's milk is our milk of choice for several reasons. Unlike cow's milk, goat's milk is naturally lower in lactose, making it easier for pets with sensitive stomachs to digest. Additionally, goat's milk is rich in beneficial probiotics that promote gut health and boost the immune system. By incorporating goat's milk into our recipes, we aim to provide your pet with a wholesome and nourishing treat that goes beyond mere indulgence, supporting their overall health and happiness.
How long will the treats last?
Our freeze-dried treats are crafted to maintain freshness and quality over an extended period. When properly sealed, our treats boast an impressive shelf life. To ensure their longevity, we advise storing your Snack Baby treats in a cool, dry location away from direct sunlight. It's essential to keep the bag tightly sealed to preserve freshness.
While our treats retain their quality for an extended period, we recommend consuming them within one month of opening the bag to ensure optimal taste and texture. By adhering to these storage guidelines and consumption recommendations, you can ensure that your furry friend enjoys every Snack Baby treat at its best.
Returns & Exchanges
What is your return policy?
At Pawsitive, we're dedicated to ensuring your satisfaction with every purchase. Should you encounter any concerns or issues with your order, please don't hesitate to contact us through our convenient contact form. Our customer support team is committed to addressing your needs promptly and effectively.
Our approach to returns is personalized, as we believe in tailoring solutions to fit each customer's unique situation. We handle returns on a case-by-case basis, striving to uphold our commitment to providing a positive experience for every Pawsitive customer.
For eligible returns, we accept items within 30 days of the delivery date. To facilitate a smooth return process, we kindly request that all eligible items are returned in their original condition, including the original packaging. For more comprehensive details regarding our refund policy, please refer to the dedicated section on our website.
Your satisfaction is our priority, and we're here to ensure that your experience with Pawsitive exceeds your expectations every step of the way.
Orders and Payments
What payment methods do you accept?
Pawsitive accepts the following :
- Visa
- MasterCard
- American Express
- Discover Card
- PayPal
- Google Pay
- Apple Pay
- Amazon Checkout
How do I modify or cancel my order?
Please contact us using the Contact Options listed in the "Contact Us" section, for any requests to change product/payment method or cancel your recently placed order.
Based on the status of your order, we will make every effort to assist with your request.
How do I apply a discount code or gift card?
After adding items to your cart, select "Checkout Now." On the checkout page, enter your discount code in the "Gift card or discount code" field and click "Apply." The discounted price will be displayed. Proceed by selecting "Continue to Payment" to complete your purchase. If you encounter any issues, please contact our customer service team at support@pawsitive.com for assistance.
Customer Support
How can I contact customer support?
Customer support can be reached at support@pawsitive.com
What are your customer service hours?
Customer service is available from 9AM EST – 7PM EST Monday to Friday.
Medical Kits
Med Kit Information
How do I upload my vet's prescription?
After placing your order, you will receive instructions on how to upload your vet's prescription through our secure online portal.
What if I don't have a prescription from my vet?
Unfortunately, we cannot fulfill orders without a valid prescription from your vet for the medications included in the kit.
Can I purchase individual items from the medical kit?
At this time, the items in the medical kit are only available as part of the complete kit.
How should I store the medical kit?
Store the medical kit in a cool, dry place, away from direct sunlight and out of reach of children and pets.
Are there any usage instructions provided with the medical kit?
Yes, each kit includes detailed instructions on how to use the items safely and effectively.
What should I do if my pet has a reaction to any of the medications?
If your pet has a reaction to any of the medications, contact your vet immediately for advice and discontinue use of the product.
Is there an expiration date for the items in the medical kit?
Yes, all items in the medical kit have an expiration date. Please refer to the packaging for specific expiration dates and ensure you replace any expired items promptly.
How do I know if my prescription has been approved?
You will receive a confirmation email once your prescription has been verified and approved..
What should I do if I have questions about using the items in the kit?
If you have any questions about using the items in the kit, please consult your vet or contact our customer service team for further assistance.
Are the medical kits suitable for all dog breeds and sizes?
Our medical kits are designed to cater to a wide range of dog breeds and sizes, ensuring versatility and comprehensive care. We offer two types of kits:
1. For Dogs Under 25 lbs: Tailored to meet the specific needs of smaller dogs, these kits include appropriately sized supplies and dosages to ensure safety and effectiveness.
2. For Dogs Over 25 lbs: These kits are designed for larger breeds, featuring products and dosages suitable for their size and health requirements.
While our kits are designed to be versatile, it's always important to consult with your vet regarding the appropriate dosage and suitability for your specific pet. Your vet can provide personalized advice based on your dog's unique health needs and ensure the best possible care.
Returns & Exchanges
What is your return policy?
For the Pawsitive Pet Emergency Kit, customers must upload their prescription before we can proceed with their order. This kit is intended for use under the direction of a veterinarian after appropriate assessment and diagnosis, or in an emergency, so there should be no expectation for expedited shipping. Customers must notify Customer Support at support@pawsitive.com within 30 days of the kit prescription date to report any issues with the delivered kit. After 30 days, no changes or refunds will be issued.
Due to the nature of the products, we cannot accept returns or exchanges once the kit has been opened. However, if there are any issues with your order, please contact our customer service team for assistance.
Orders and Payments
What payment methods do you accept?
Pawsitive accepts the following :
- Visa
- MasterCard
- American Express
- Discover Card
- PayPal
- Google Pay
- Apple Pay
- Amazon Checkout
How do I modify or cancel my order?
Please contact us using the Contact Options listed in the "Contact Us" section, for any requests to change product/payment method or cancel your recently placed order.
Based on the status of your order, we will make every effort to assist with your request.
How do I apply a discount code or gift card?
After adding items to your cart, select "Checkout Now." On the checkout page, enter your discount code in the "Gift card or discount code" field and click "Apply." The discounted price will be displayed. Proceed by selecting "Continue to Payment" to complete your purchase. If you encounter any issues, please contact our customer service team at support@pawsitive.com for assistance.
Human Contact Center
+ 1 837839 9393
info@pawsitive.com
We'll bark you right back
Still have questions?
We'll bark you right back!
